FAQs

Styletto is suitable for mild to moderate hearing loss.

Many hearing aid users do not like the sound of their own voice as it sounds loud and unnatural. Our revolutionary OVP^™ (Own Voice Processing) function provides you with a natural sounding own voice combined with of all other sounds for the most pleasant, natural listening experience.

Styletto has the lithium-ion rechargeability technology which is heavily used in various big industries like consumer electronics, automobile, etc.

Lithium-ion battery is currently the best rechargeability solution in hearing aid industry due to its:

• Longer daily runtime,
• Longer overall lifetime,
• Shorter charging time (together with a fast charging option), and
• High usability/convenience for the user.

Fully charged Styletto hearing aids provide an up to 19 hours of daily runtime.

The runtime of all lithium-ion rechargeable batteries reduces over time. The estimates are based on fresh lithium-ion rechargeable battery capacity. Under normal operating conditions, the battery of Styletto will retain up to 80% of its initial capacity after 2 years of use (which corresponds to an up to 16 hours daily runtime). Please note that battery performance will vary depending on individual usage patterns and environmental conditions.

Full charge takes approximately 3 hours.

With “charging-on-the-go” provided by our ultra-slim portable charging case, charging is possible anywhere, free from plugs or cables. And only 30 minutes charging allows our wearers an up to 5 hours additional usage.

Styletto charging case allows three full charges of your hearing aids “on the go”. This delivers an astounding 4 days of user autonomy.

Styletto has no onboard controls. It is remotely controllable via the touchControl App or via miniPocket accessory.

Pure Charge&Go is suitable for all levels of hearing loss (mild, moderate, severe or profound).

Following a full charge, we offer a daily runtime of up to 19 hours without streaming and up to 17 hours with 5 hours direct streaming with Pure Charge&Go.

• up to 21 hours daily runtime without streaming; and
• up to 19 hours daily runtime with 5 hours direct streaming.

The runtime of all lithium-ion rechargeable batteries reduces over time. The estimates are based on fresh lithium-ion rechargeable battery capacity. Under normal operating conditions, the battery will retain up to 80% of its initial capacity after 2 years of use. Please note that battery performance will vary depending on individual usage patterns and environmental conditions.

A full charge takes 3-4 hours.

Yes. Only 30 minutes charging allows you an up to 6 hours additional usage.

Lithium-Ion battery is currently the best rechargeability solution in the market mainly with its:

• Longer daily runtime,
• Longer overall lifetime,
• Shorter charging time (together with a fast charging option), and
• Higher convenience for the hearing aid wearer.

Pure Charge&Go uniquely offers the revolutionary wireless inductive charging with the following benefits:

• Increased ease of use because exact placement of the device in the charger’s cradle is not required
• No electronic contacts that can collect dirt and debris
• Improved water, sweat and dust resistance

Many hearing aid users do not like the sound of their own voice as it sounds loud and unnatural. Our revolutionary OVP™ (Own Voice Processing) function provides you with a natural sounding own voice combined with optimal hearing of all other sounds for the most pleasant, natural listening experience.

Yes. With Pure Charge&Go, you can use direct audio streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory

Yes. With our StreamLine TV accessory, you can stream from your TV directly into your Pure Charge&Go hearing aids.

There is a push button on the device for onboard control. Additionally, it can also be controlled remotely via myControl App, which is freely downloadable onto your smartphone.

Pure 10 is suitable for a broad range of hearing loss (mild, moderate and severe).

Yes. We offer a direct and very convenient remote control of your Pure 10 hearing aids via our touchControl App, which is freely downloadable onto your smartphone.

Yes. Our miniPocket accessory also provides a highly convenient remote control.

Thanks to its Speech Quality, the new Pure 10 enables you to hear speech clearly in all situations through sophisticated microphones and advanced noise suppression technologies. This makes it easier for you to understand your conversation partner, even in very noisy environments such as a restaurant or a conference.

No. Streaming functionalities are not supported by Pure 10.

Pure 312 is suitable for all levels of hearing loss (mild, moderate, severe or profound).

Many hearing aid users do not like the sound of their own voice as it sounds loud and unnatural. Our revolutionary OVP™ (Own Voice Processing) function provides you with a natural sounding own voice combined with optimal hearing of all other sounds for the most pleasant, natural listening experience.

Yes. With Pure 312, you can use direct audio streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory.

Yes. With our StreamLine TV accessory, you can stream from your TV directly into your Pure 312 hearing aids.

There is a rocker switch on the device for onboard control. Additionally, it can also be controlled remotely via myControl App, which is freely downloadable onto your smartphone.

Pure 13 is suitable for all levels of hearing loss (mild, moderate, severe or profound).

If you use Bluetooth connectivity functions (e.g. direct audio streaming) very frequently and battery life/wearing time is very important to you, Pure 13 delivers up to 7 days wearing time with one single battery (based on a 16 hour day with 6 hours streaming). This is the longest streaming time in the market.

Many hearing aid users do not like the sound of their own voice as it sounds loud and unnatural. Our revolutionary OVP™ (Own Voice Processing) function provides you with a natural sounding own voice combined with optimal hearing of all other sounds for the most pleasant, natural listening experience.

Yes. With Pure 13, you can use direct audio streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory.

Yes. With our StreamLine TV accessory, you can stream from your TV directly into your Pure 13 hearing aids.

There is a rocker switch on the device for onboard control. Additionally, it can also be controlled remotely via myControl App, which is freely downloadable onto your smartphone.

Yes. Tele-Coil is optionally available with Pure 13. Additionally, you can order Tele-Coil in any color available for Pure 13, i.e. without any color limitation.

Motion Charge&Go is suitable for a wide range of hearing loss (mild, moderate or severe).

Fully charged Motion Charge&Go hearing aids provide an:

• up to 21 hours daily runtime without streaming; and
• up to 19 hours daily runtime with 5 hours direct streaming.

The runtime of all lithium-ion rechargeable batteries reduces over time. The estimates are based on fresh lithium-ion rechargeable battery capacity. Under normal operating conditions, the battery will retain up to 80% of its initial capacity after 2 years of use. Please note that battery performance will vary depending on individual usage patterns and environmental conditions.

A full charge takes 3-4 hours.

Yes. Only 30 minutes charging allows you an up to 6 hours additional usage.

Lithium-ion battery is currently the best rechargeability solution in the market mainly with its:

• Longer daily runtime,
• Longer overall lifetime,
• Shorter charging time (together with a fast charging option), and
• Higher convenience for the hearing aid wearer.

Motion Charge&Go uniquely offers the revolutionary wireless inductive charging with the following benefits:

• Increased ease of use because exact placement of the device in the charger’s cradle is not required
• No electronic contacts that can collect dirt and debris
• Improved water, sweat and dust resistance

Many hearing aid users do not like the sound of their own voice as it sounds loud and unnatural. Our revolutionary OVP™ (Own Voice Processing) function provides you with a natural sounding own voice combined with optimal hearing of all other sounds for the most pleasant, natural listening experience.

Yes. With Pure Charge&Go, you can use direct audio streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory.

Yes. With our StreamLine TV accessory, you can stream from your TV directly into your Motion Charge&Go hearing aids.

There is a push button on the device for onboard control. Additionally, it can also be controlled remotely via myControl App, which is freely downloadable onto your smartphone.

Motion 13 is suitable for all levels of hearing loss (mild, moderate, severe or profound).

Many hearing aid users do not like the sound of their own voice as it sounds loud and unnatural. Our revolutionary OVP™ (Own Voice Processing) function provides you with a natural sounding own voice combined with optimal hearing of all other sounds for the most pleasant, natural listening experience.

Yes. With Motion 13, you can use direct audio streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory.

Yes. With our StreamLine TV accessory, you can stream from your TV directly into your Motion 13 hearing aids.

Yes. Tele-Coil is optionally available with Motion 13. Additionally, you can order Tele-Coil in any color available for Motion 13, i.e. without any color limitation.

There is a rocker switch on the device for onboard control. Additionally, it can also be controlled remotely via myControl App, which is freely downloadable onto your smartphone.

Insio Nx ITC/ITE are suitable for a wide range of hearing loss (mild, moderate or severe).

Yes. With your Insio Nx ITC and ITE devices, you can use direct audio streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory.

Yes. With our StreamLine TV accessory, you can stream from your TV directly into your Insio ITC and ITE hearing aids.

There is a push button on the device for onboard control. Additionally, it can also be controlled remotely via myControl App, which is freely downloadable onto your smartphone.

Yes. Our miniPocket accessory also provides a highly convenient remote control.

Yes. Insio Nx ITC and ITE are compatible with our CROS Pure 312 Nx accessory, which enables to use them in case you have a one-sided hearing loss.

Yes. We offer a direct and very convenient remote control of your Insio hearing aids via our touchControl App, which is freely downloadable onto your smartphone.

Yes. Our miniPocket accessory also provides a highly convenient remote control.

With the Twin Phone functionality we offer, optional push button, touchControl App or miniPocket accessory, you can hear a phone call in both hearing aids if your phone will be held close to one hearing aid. Music and TV streaming are not supported.

Yes. You can use our new Insio together with our CROS Silk accessory. They are compatible with each other and provide the best hearing quality together with highest discretion.

Yes. With its high level of discretion (20% smaller than its predecessor), Silk is “practically invisible”.

Yes. We offer a direct and very convenient remote control of your Silk hearing aids via our touchControl App, which is freely downloadable onto your smartphone.

Yes. Our miniPocket accessory also provides a highly convenient remote control.

With the Twin Phone functionality we offer, activated via touchControl App or miniPocket accessory, you can hear a phone call in both hearing aids if your phone will be held close to one hearing aid. Music and TV streaming are not supported.

Yes. You can use Silk together with our CROS Silk accessory. They are compatible with each other and provide the best hearing quality together with highest discretion.

CROS Pure 312 Nx is compatible with the following hearing devices:

• Pure 312 Nx
• Pure 13 Nx
• Pure Charge&Go Nx 7/5/3
• Motion Charge&Go Nx 7/5/3
• Insio Nx ITC/ITE 7/5/3
• Motion 13 Nx
• Motion 13P Nx

Yes. CROS Pure 312 Nx is compatible to the Signia Nx hearing devices (mentioned in the FAQ above) which support:

• direct streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard, and
• audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory.

Yes. CROS Pure 312 Nx is compatible to the Signia Nx hearing devices (mentioned in the FAQ above) which support audio streaming from your TV via our StreamLine TV accessory.

Many hearing aid users do not like the sound of their own voice as it sounds loud and unnatural. Our revolutionary OVP™ (Own Voice Processing) function provides you with a natural sounding own voice combined with optimal hearing of all other sounds for the most pleasant, natural listening experience.

There is a rocker switch on the device for onboard control. Additionally, it can also be controlled remotely via myControl App, which is freely downloadable onto your smartphone.

The CROS Silk Nx is compatible with the following hearing devices:

• Silk Nx 7/5/3
• Insio IIC/CIC Nx  7/5/3

Definitely yes. Our CROS Silk is the smallest solution in its class.

Yes. We offer a direct and very convenient remote control of your CROS Silk device via our touchControl App, which is freely downloadable onto your smartphone.

Yes. Our miniPocket accessory also provides a highly convenient remote control.

You can find the list of all compatible Apple devices as well as Signia hearing aids by clicking on the link below.

Yes, with Signia hearing aids you will be able to stream the sound into both ears and enjoy the stereo sound quality.

If you get a phone call while you are streaming music, then you will hear the ringtone of the phone call and the music streaming will be paused automatically. As soon as the call has ended, the music streaming continues from the point where it has been paused.

In case you have a non-Apple mobile device with Bluetooth functionality, you can still enjoy audio streaming by using our StreamLine Mic accessory.

Currently, StreamLine TV is compatible with Signia Nx and Pure 13 BT primax hearing aids.

No, you do not necessarily need an app to use the StreamLine TV. However, you can use the myControl App as a remote control:

• to adjust the volume, and
• to start streaming remotely without any need to have a dedicated hearing program for TV streaming.

Yes. You can pair an unlimited number Bluetooth hearing aids with your StreamLine TV at the same time and you can stream to them at the same time as well.

No, you cannot pair your hearing aids with multiple StreamLine TVs at the same time.

In order to be able to stream from another StreamLine TV at home, you have to re-pair your hearing aids with it (turn the hearing aids off and on – by opening and closing the battery door -, put your hearing aids onto the top side of the StreamLine TV and wait for app. 30 seconds).

Yes. High-quality Dolby Digital Sound is supported by our StreamLine TV.

Currently, StreamLine Mic is compatible with all Signia Nx hearing aids with Bluetooth connectivity.

The StreamLine Mic enables direct connectivity to the following devices:

• Bluetooth-enabled Android devices
• Bluetooth-enabled Apple devices
• Bluetooth-enabled PCs, laptops and older phones

For all devices mentioned above, the Bluetooth FW version should be 4.2 or higher.

No, you do not necessarily need an app to use the StreamLine Mic. However, you can use the myControl App (from app version 2.2 onwards) as a remote control to control the microphone volume.

The remote control of the StreamLine Mic volume is available with the myControl App version 2.2

No. You do not need to have a special hearing program to use StreamLine Mic.

In this way, the StreamLine Mic offers the wearers a very convenient plug-and-play solution.

StreamLine Mic can be paired with max. eight (8) Bluetooth devices.

Nevertheless, only one (1) Bluetooth source can be used actively at the same time.

Pairing has to be done only once. StreamLine Mic connects to the first Bluetooth device within reach automatically. To switch to another device, the Bluetooth connection of the active device has to be disabled.

The StreamLine Mic provides up to 6 hours battery runtime with full functionality, i.e. continuous streaming.

Full charge takes approximately 2 hours.
The StreamLine Mic can be charged via USB or usual plug-in (all necessary cables are included in the package).

The charging status can be followed very intuitively via the different colors of the device’s power status indicator.

The myControl App is freely downloadable in the Apple App Store and Google Play Store of all compatible Apple devices.

The myControl App is compatible with Signia Bluetooth hearing aids.

The myControlApp is compatible with most of the Android (Android 5.0 and higher) and Apple (iOS version 9.3 and higher) devices. You will find the list of the recommended Android devices for the optimal app stability on this page.

Using the myControl App, you can:

• change the hearing program and microphone volume level;
• adjust the sound balance (basses and trebles);
• adjust the Tinnitus therapy signal (if available);
• set the directionality manually by using the Spatial Configurator;
• activate Hearing Aid Airplane Mode when you are on the plane so that you can still use the remote control capabilities of the App;
• activate various system sounds (program change, spatial configurator span, volume change, low battery etc.);
• set the low battery interval indicating when the App should signalize you that the battery level is low; and
• monitor your sound exposure and wearing time.

As a result, the myControl App gives you a wide variety of individual adjustment options according to your personal preferences.

After you pair your Bluetooth hearing aids with your smartphone and start the myControl App afterwards, you should grant access to:

• the location information and
• motion & fitness activity information

coming from your smartphone.

In order to get these permission requests, the location services (Settings>>Privacy>>Location services) and fitness tracking (Settings>>Privacy>>Motion&Fitness>>Fitness Tracking) should be activated on your iPhone.

By granting this access for the myControl App and your Bluetooth hearing aids, movement is added to the classification and spatial awareness will be reinforced. This will improve the hearing quality and comfort of the wearer in movement.

Using this function, the wearer can monitor the improvement on his/her communication/speech activity while using the Signia Nx hearing aids.

The myHearing App provides you with all the support tools you and your Hearing Care Professional need to guide through a
successful trial. Step by step listening excercises and guided assistance helps to get you familiar with your new Signia hearing aids fast. By sending feedback and satisfaction ratings directly to your hearing care professional, the app ensures your personal progress with better assistance.

Additionally, you can remotely control your hearing aids and enjoy easy access to frequently asked questions as well as a user guide. So you can adress many issues right on the spot. If you need advice or experience any issues, just communicate with your hearing care professionals via CareChat options (text and phone call – you can also be contacted via a video call) wherever you are. This helps you to keep additional appointments at a minimum.

The myHearing App is available as a free download for both iOS and Android devices via the App Store® or Google Play™. Your Hearing Care Professional will typically help you download and install the app at the shop so it is ready for use.

The myHearing app works for all Android smartphones (Android 4.4 and newer) and iPhones (iOS version 8 and newer). The list of recommended Android phones for the optimal stability you will find on this page.

To set up the myHearing App, your Hearing Care Professional will send you a download link and connection code via SMS. Click on the download link to download and install the app from your app store. You can then open the app and enter the connection code. After accepting the terms and conditions, the app is ready for your use.

The myHearing App offers two options to contact your hearing care professional: regular call and text message.
Open the contact options by clicking on the tab “Professional” in the main menu.

To start a call click the button “Call”. The call options works via your smartphone’s regular phone network.

To send a text message click on “Messages” and type your message. Then send the message. You will be able to see the whole chat (your messages as well as the ones of your Hearing Care Professional) on the same screen.